Aquant | Conversational AI
Documentation

API & Integration Docs

Reference material for connecting your own systems to Aquant Conversational AI — telephony, messaging, and the REST API. Each guide is self-contained; start with the one that matches how you're integrating.

Available guides

Credentials, SIP addresses, and API keys are issued per agent and environment by your Aquant contact.

SIP Integration

Telephony

Connect a softphone, PBX, SBC, or contact-center platform to an Aquant agent over SIP. Covers the SIP address and modes, digest authentication, the mandatory caller-identity header, media and codecs, cold and warm handover back to your systems, and retrieving the post-call summary.

/docs/sip-integration · updated 30 Jul 2026

Getting access

Everything in these guides needs credentials that are provisioned per agent and per environment. Your Aquant administrator issues them; ask them to re-issue if you don't have what a guide asks for.

Two credential types, easy to confuse. SIP username/password authenticate a call at the SIP layer. The REST api_key / api_secret authenticate API requests for chat, SMS, email, and post-call data. They are separate and not interchangeable.